I got my Items back

Hello!

We have restored the items you've requested as they match in our logs. Please be aware that the player(s) involved in the hack case have been handled appropriately. Your items may not be in their original condition.

Please read over these account safety tips:

1. Never share your ID and password with anyone! Sharing your account information can lead to theft. If you share your account information and your items/account is stolen then it is your fault and your items will not be reimbursed! Take responsibility for your account.

2. Use a unique ID and password for your account. The people who are looking to steal your account know that many people use the same ID and password for many sites. Administrators of some forums and websites will take the ID/Password you use on their site and try to use it in-game to steal your items/account.

3. Always scan any file you download with some type of anti-virus and anti-spyware scanner. The people who try to steal items/accounts try to distribute programs that will record you typing your ID/Password. Most of the time these type of programs can be found by anti-virus and anti-spyware programs.

4. Never accept files or email attachments from people you do not know.

5. Never use the Remote Assistance feature in Windows. This will give someone else access to your computer and will compromise the security of your computer and your account.

6. Do not visit Rupee selling sites. Not only is it against our Terms of Service to use such a site, many of these sites operate by stealing players accounts.

7. The Gala-Net staff will NEVER ask for your password!

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Rappelz Customer Support - Gala-Net Inc.
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Website: http://rappelz.gpotato.com
Forum: http://rappelz-forum.gpotato.com
Facebook: http://www.facebook.com/rappelzUS
Twitter: http://www.twitter.com/rappelz_game

Billing: billing@gala-net.com
Customer Service: rappelz@gala-net.com
Tech Support: rappelztechsupport@gala-net.com

I got all back like it was, pets same level, only angel got reset, but thats not big deal. Im happy I got everything back again, now I can dp and TA :)

Thank you Gala-Net team, Im really impress how fast they helped me.  Special thanks to Eva and Zori - xoxo

Got Hack - Day 2

I emailed the Gm's Sunday afternoon.  Today (Monday) I got a response:

Hello,
Thank you for notifying us that your account has been compromised; we are beginning our investigation.
Please change your account password here: http://register.gpotato.com/?m=Reset&a=Resetpassword.
Please note that we will not attempt to recover your characters/items unless you have regained control of your account. If you cannot log in to your account, please notify us immediately.
Please reply to this email to let us know that you have received it.

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Rappelz Customer Support - Gala-Net Inc. 

Then

Hello!
Your case's investigation is complete and is now in queue for item restoration. Please bear with us a bit longer as item restoration is a long strenuous process. Keep in mind that ALL of your items that were stolen will be restored.
Once again, we're very sorry for the delay and thank you for contacting Rappelz Customer Support!

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Rappelz Customer Support - Gala-Net Inc. 

Im impress how fast they answered and work on it, now is all about to sit and wait for my Items. Thanks to Eva  my naga Lulu is safe and back to my account.  Thanks to Gala-Net team.

Got Hack

So I got hack and lost everything... Now lets see how GM's work with this and how they can help me out.  I know Miyajii is selling my stuffs in AH. I have screenies of everything.

This means the blog will be on hold until this is fixed. Te only thing i will be posting is all related about the hack.