February 1, 2012

I got my Items back


We have restored the items you've requested as they match in our logs. Please be aware that the player(s) involved in the hack case have been handled appropriately. Your items may not be in their original condition.

Please read over these account safety tips:

1. Never share your ID and password with anyone! Sharing your account information can lead to theft. If you share your account information and your items/account is stolen then it is your fault and your items will not be reimbursed! Take responsibility for your account.

2. Use a unique ID and password for your account. The people who are looking to steal your account know that many people use the same ID and password for many sites. Administrators of some forums and websites will take the ID/Password you use on their site and try to use it in-game to steal your items/account.

3. Always scan any file you download with some type of anti-virus and anti-spyware scanner. The people who try to steal items/accounts try to distribute programs that will record you typing your ID/Password. Most of the time these type of programs can be found by anti-virus and anti-spyware programs.

4. Never accept files or email attachments from people you do not know.

5. Never use the Remote Assistance feature in Windows. This will give someone else access to your computer and will compromise the security of your computer and your account.

6. Do not visit Rupee selling sites. Not only is it against our Terms of Service to use such a site, many of these sites operate by stealing players accounts.

7. The Gala-Net staff will NEVER ask for your password!

Rappelz Customer Support - Gala-Net Inc.
Website: http://rappelz.gpotato.com
Forum: http://rappelz-forum.gpotato.com
Facebook: http://www.facebook.com/rappelzUS
Twitter: http://www.twitter.com/rappelz_game

Billing: billing@gala-net.com
Customer Service: rappelz@gala-net.com
Tech Support: rappelztechsupport@gala-net.com

I got all back like it was, pets same level, only angel got reset, but thats not big deal. Im happy I got everything back again, now I can dp and TA :)

Thank you Gala-Net team, Im really impress how fast they helped me.  Special thanks to Eva and Zori - xoxo

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