February 18, 2012

Emergency Maintenance 02/17/2012 [Update]

by Igzalto » Fri Feb 17, 2012 6:39 pm
Dear all,

My name is Jooyoung C., and I am the Producer for Rappelz in the US region.

I would like to apologize to you all for the issue that we are currently facing. Unfortunately, Rappelz suffered from an item duplication issue which could have potentially been harmful for the game and our community. Some players have already exploited this issue - these accounts will be banned pending further investigation.

The issue appeared with the latest update, and all publishers who pushed this update live were affected. We assessed the situation and had to make the difficult decision of temporarily taking down the servers.

GalaLab, our development studio, was contacted immediately and was asked to take immediate action. 

The good news is there will be no server rollback. GalaLab has determined who duplicated items, what items were duplicated, and how many were duplicated. These illicit items will be removed from the game. The Korean servers are currently going through testing in order to fix the issue. Once the issue is verified to be fixed, other territories will follow.

To show our gratitude for your patience and support during this tough time, we will be compensating you all as follows :

• Double EXP event on all servers until Tuesday (02/23)
• A coupon good for :
o 1-day Hidden Village Pass
o 3 Stamina Savers (non-tradable)
o 3 God Mother Fairy Bottles (non-tradable)

I would like to express our most sincere apologies the issue that we are all facing. You can make sure that this is on the highest spot of our priority list at the moment and remain confident that the issue will be solved for you to enjoy Rappelz during the weekend. We will keep you updated.

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